Frequently Asked Questions

Return Policy

If you have received your order and wish to return your product(s), initial shipping and production charges will be deducted from the total refund. The refund will be issued once the product(s) has been returned to us. We do not accept returns on any custom made orders. We truly appreciate your understanding.

International Shipping Disclosure

We ship all products from Missouri, United States. International shipments may be subject to an additional duty/tax, based upon the laws and regulations within your home country. The customer is 100% responsible for these extra charges, and we are not able to estimate or assess these charges, if applicable, at the time of purchase. Please keep this in mind when budgeting for and completing your purchase.

We are more than happy to answer any other questions or concerns you have before purchasing your products. Please do not hesitate to contact us. You are always welcome at Pearl!